American Express Travel Singapore Frequently Asked Questions

My benefits

Membership Reward Points

Yes, you can use your points or American Express Travel Credit to pay for additional charges such as airline surcharges, taxes and insurance.

Yes, the option to pay with Membership Rewards will be available at the check-out page. Available only on flights, prepaid hotel and prepaid car rental.  For any booking of Fine Hotel & Resorts or The Hotel Collection are not eligible to use Membership Rewards as they are a post paid booking. 

No, it is not possible to combine points from different accounts. But you can transfer your points between American Express Cards to have all your points in the same account before booking travel on our site.

It is not possible to combine points from different accounts because Membership Rewards is a personal benefit for each cardmember.

Yes, you can use points to book travel for others provided the tickets are not for resale, promotional or commercial use.

The option to pay with Membership Rewards points is available on the check-out page. Available only on flights, pre-paid hotel and pre-paid car rental.  For any booking of Fine Hotel & Resorts or The Hotel Collection are not eligible to use Membership Rewards as they are a post-paid booking.

Follow these steps to apply your points as a payment option:
Step 1: Ensure you are logged in.
Step 2: Ensure you are selecting the products eligible for payment with Membership Rewards points (pre-paid only)
Step 3: If you still cannot see your points contact the number on the back of your Card.

Don't worry. You may still use your available Membership Rewards® points and make payment for the remaining amount on your American Express Card.

There is no additional fee to redeem Membership Rewards® points for travel.

No, you do not have to travel with them.

Any bonus Membership Rewards® points will be added to your Account within five working days of making the transaction, but can take up to 10 weeks. 

Yes. Cardmembers enrolled in the American Express Membership Rewards program earn one additional Membership Rewards point in addition to their standard earn rate for every full S$1 spent on flights, prepaid hotels and car hire on americanexpresstravel.com.sg/travel. This excludes cruise bookings and Fine Hotels & Resort and The Hotel Collection bookings.

No, there is no additional fee to redeem points or/and Travel Credit for travel booked on American Express Travel Online.

Back to top

Fine Hotel & Resorts / The Hotel Collection

Friends and family can enjoy benefits of this program if the Cardmember travels too.

An eligible Cardmember must be logged in in order to see the prices.

Your Fine Hotels & Resorts hotel reservation must be paid at the hotel on check-out. 

No, the Travel Credit can only be redeemed against pre-paid reservations. We have a wide variety of choices to choose from.

The eligible Cardmember can make a booking on the dedicated page, American Express Travel Online website or via the Platinum and Centurion travel service.
Go to Fine Hotel & Resorts Program page.

Eligible Cardmembers may book up to three rooms under the Fine Hotels & Resort program or the Hotel Collection program per stay. Back-to-back stays within a 24-hour period at the same property are considered one stay.

Eligible Cardmembers can make bookings on the dedicated page or the American Express Travel  Online website.
Go to The Hotel Collection page.

Back to top

Cardmember benefits

Eligible Cardmembers can book online with the Fine Hotels & Resorts program and The Hotel Collection.

The Fine Hotel & Resorts program page.
The Hotel Collection page.

Back to top

Manage my booking

Changes and cancellations

To change or cancel your booking contact us.
All voluntary changes and cancellations will be subject to the following service fees in addition to the airline and/or supplier charges.
 a. Amendment Fee
SGD $30 per person, per change plus all charges imposed by the supplier/s.
 b. Cancellation Fee
SGD $50 per person, plus all charges imposed by the supplier/s.

Any charges incurred by changing your booking will be charged to the same American Express card used to pay for the original booking.

Back to top

Making a booking

If you are experiencing problems completing a booking on the American Express Travel website, please try again after clearing your cookies or try an alternative web browser. If the problem persists please contact us

We’ll confirm your booking with an itinerary confirmation email. If you do not receive this within 24 hours of making your reservation please contact us.

Once your booking is complete American Express Travel Online will send an e-mail to confirm your booking. It may take up to 30 minutes to receive it.                   
If you do not receive your booking confirmation email within 24 hours of making your reservation, please contact us.

On American Express Travel Online you can book flights, accommodation and car rental.

Cardmembers making a reservation for a third party, should log in before making the reservation. When not logged in and making a booking for someone else, the Cardmember must be part of the travelling party otherwise an Authority to Charge form will need to be completed. This is to protect you against fraudulent transactions.

No, you can still make a booking without being registered.

No, unfortunately we do not offer price match.

Our site automatically sorts results by cheapest option based on your search criteria. If you are a Centurion or Platinum Cardmember searching for a Hotel, the site will show the Fine Hotel & Resorts and The Hotel Collection properties first .

There are no card fees incurred by using your American Express Card to purchase travel products. American Express Travel Online does not charge a service fee for making a reservation.

You must be logged in and have your American Express Card(s) registered online for your Card(s) to appear in the Card drop down list on the purchase page for air, car, and/or hotel reservations.
If you’ve logged in and your American Express Card(s) is still not appearing in the drop down list, you can enter it manually for payment, or call the number on the back of your Card for assistance.

You cannot add travelers to your existing reservation so you will need to make a new booking for the additional travelers. For new booking, best available rate will apply.

Please contact American Express Travel Online using the telephone number provided in your booking confirmation email.

Back to top

My itinerary

Please go to the Travel homepage and click on the "My Bookings" tab. You can print your itinerary from there.

Back to top

Flight

Book a flight

We offer most domestic and international airlines on the site and are continuously working to increase our range.

All prices quoted already include Air Passenger Duty (APD), taxes or levies.

The search request will always show your lowest airfare and available flight options. You cannot mix and match by combining fares with different airlines.

American Express Travel Online cannot process flights where departure is less than 48 hours from the time the booking is made.

Select the number of children and Infants in the drop down menu in the 'Search Flights' box on the homepage. Then enter the ages for each child. 
For domestic and international airlines: Infants must be under 2yrs; Children are 2 - 11 years at the time of travel being completed.
Any child may travel as an ”unaccompanied minor” if requested by the parent/legal guardian. Due to range of the airline restrictions, available services and potential fees, bookings for an unaccompanied minor must be booked directly with the airline.

You can check booking and/or fare rules during the booking process. Just select ‘view policies’ on the select/check-out or confirmation page. Flights and Hotels may be subject to the following restrictions:

Non-refundable - refunds not permitted.
Non-transferable - name changes not permitted.
Non-exchangeable - exchanges/changes not permitted.
Non-re-routable - routing changes not permitted.
Non-upgradeable - upgrading to higher fare types not permitted.

These conditions are imposed by the Airline and American Express’ Suppliers and must be strictly adhered to.

Any taxes and levies on a flight will be confirmed at the time of booking as these vary according to the departure and arrival airports. These taxes and levies will be included in the price or points value quoted when you book. Occasionally a tax will be payable at the airport and cannot be included in the prepaid ticket price.

Upon confirmation of your booking we will send you an airline confirmation number. Use this to manage your booking and check-in directly on the airline's website.

Upon confirmation of your booking we will issue an e-ticket. At check-in you will be required to produce a valid passport for international flights.  It is best to take a print out of your confirmation and present this with your ID when you check-in.

At the moment low cost airlines are not available on our site but we are working on it, so watch this space.

Back to top

Changes & cancellations

Name changes are generally not permitted. If you made an error and entered name details incorrectly please contact us for further assistance.

Unfortunately a 'no show' will result in your entire itinerary being cancelled. Rebooking may either not be possible or may be subject to penalties.

Occasionally the airlines have to make changes including a different aircraft, flight number, or a slight change in departure and/or arrival time. More rarely, there may be changes to the departure city, arrival city, or date of travel.                   
American Express Travel Online or the airline will notify you of any airline schedule change. Since changes can occur at any time, we strongly advise you to check times and flight numbers 24-hours before departure. 

Back to top

Luggage

If your itinerary does not provide this information, please refer to the airline’s website as baggage size and weight policies vary by airline, booking class and frequent flyer status. Baggage exceeding the allowance may be subject to fees and payment payable at check-in.

If your checked luggage is lost or if you have left something behind on the flight you were travelling on, please call the airline directly

Back to top

Manage my flight

We do not send an e-ticket out as you do not need it at the airport.  However, please keep your confirmation that shows the airline booking number. If you need your ticket number please contact us.

Most airlines offer online check-in which allow you to print out your boarding pass or send it directly to your mobile device - usually within 24 hours of your scheduled flight. However, some itineraries may only allow the boarding passes to be printed at the airport. Please check your airline’s website.

Domestic check-in is approximately 60 minutes prior to departure.
European check-in is approximately 2 hours prior to departure.  International check-in is approximately 3 hours prior to departure.
Failure to check-in on time may lead to your itinerary being cancelled. In this case rebooking may either not be possible or may be subject to additional penalties

It’s best to do this via the airline’s online check-in system prior to departure. It is your responsibility to ensure the information you enter is accurate.

When we confirm your booking we’ll send your airline confirmation number. You’ll need this to manage your booking and check-in directly on the airline's website

Visit the Airline’s website directly to manage your booking, check-in and print your boarding pass.

Visit the Airline’s website directly to request special assistance for your flight.

Contact the airline or booking agent directly or you can add the frequent flyer number at check-in or at the customer service desk.

Many airlines offer customers the chance to pre-select their seats. With some tickets this is free, with others there is a charge. At the moment we can only offer free seat selection. We hope to offer paid seat selection in the future. Watch this space for any updates.

If the airline has provided us with a seat map, you’ll find it on our Checkout Page which comes up after you have selected your flight/s.

If we do not show a seat map offering free seat selection, please request one directly from your airline once your booking has been confirmed. Your airline reference can be found on your American Express Booking Confirmation.

** Please note that some airlines/fares may not allow seat selection until check-in **

Yes you can but you will need to do this directly with your airline. You’ll need the airline reference on your American Express Booking Confirmation.

If free seating is available, we’ll pass on your requests to the airline(s) when completing the booking. If the airline confirms your request, your seat numbers will be displayed on your booking confirmation.

Please be aware that sometimes airlines need to change allocated seats due to operational requirements, so seat numbers can never be guaranteed.

Not all airlines offer free pre-selected seating and if this is the case, there will be no seating link available on the Checkout page.

As we are only able to offer pre-selection for ‘free’ seats right now, requests for paid seats must be made directly with your airline. We hope to offer paid seat selection in the future. Watch this space for any updates.

Back to top

Hotel

Check "Hotel Amenities" for all the hotel’s facilities, activities and services.

Yes you can select your bed type when you book.

Check this with the hotel/resort property using the details in your booking confirmation email. They may not always be able to accommodate this request but will let you have your room early if it’s available. When arriving late, please check with the hotel/resort property directly.

You will need government-issued identification, your hotel voucher and most hotels require your American Express Card under your name.

Your payment covers the room and where stated, breakfast. Other facilities may be subject to a fee. In certain cities an Accommodation Tax or other local tax/fees applies payable direct to the hotel.

Any local fees/taxes need to be paid at the hotel. Please see hotel information section.

For Fine Hotels & Resorts and The Hotel Collection you can add your loyalty number when you book. Other hotel loyalty programs do not accept third party bookings as per their terms and conditions. You’ll need to contact the hotel directly to add your loyalty number to your booking at the hotel’s discretion.

With one of the American Express travel benefits (Fine Hotels & Resorts or The Hotel Collection) you’ll be charged when you check-out. For all other hotel/resort properties you will need to pay at the time you book.

Search for hotels that allow pets in the “Hotel Amenities" section. Some hotels might charge an additional fee paid locally and most will need advance notification.

Every room has a different policy set by the hotel. Find out more using each room policies link.

Yes. Before you confirm your booking you can make specific requests i.e. non-smoking room. Please note that these are requests only and cannot be guaranteed.

You can book up to three rooms on one booking. But you can make multiple bookings.

We will issue a booking confirmation email showing your itinerary details. Hotel vouchers can be printed online on completion of the reservation or via "My booking" section in the homepage.

Back to top

Car Hire

Car rental is limited to airport pick-up and drop-off. The online search must include the pick-up and drop-off time of the proposed rental period.

One way rentals: If you are returning the car to a different location a fee will normally apply.  If it is not specified that this fee is included in the rate, it will be payable in local currency directly to the supplier at the rental desk upon collection.  Please refer to the car policy/rate inclusions and your rental voucher for further information. 
If you collect or return your vehicle outside the pick-up/drop-off time and date booked, additional charges may be applicable.

Your drivers license, valid American Express Card & the car rental voucher.

This varies so please refer to the car policy/rate inclusions and your rental voucher for further information. 

For some car rental companies, renters must be at least 25 years of age, while others may charge an additional fee. You must have a valid driver's license and American Express Card to complete your booking.

American Express Travel Online will issue a booking confirmation email including your itinerary details. You can print off your car hire voucher online on completion of the reservation or via "My booking" section on the homepage.

Back to top

Cruise

Back to top

Things to do

Back to top

Other travel information

Most airlines allow pregnant women to fly until the end of the 35th week for single pregnancies and the end of the 32nd week for multiple births (i.e. twins).  After 28 weeks you need to carry a certificate from your doctor or midwife confirming your due date and that there are no complications with your pregnancy. We however advise you to confirm this with the airline directly. Please also check your travel insurance terms. For cruises, restrictions vary by cruise line but generally travel after 26 weeks is not permitted. Please check with your cruise consultant directly. If you have any other questions, please contact us.

Yes, American Express Travel Insurance offers a range of policies including single trip, annual and family cover. Please contact the insurance team for advice. 

For medical advice about your holiday destination or journey, including vaccinations, please contact your family doctor or local travel clinic. Please allow time to have any necessary (or recommended) immunisations in good time.

If you have an issue with a travel provider whilst travelling, it’s usually best to speak directly with the travel provider (airline, cruise line, hotel or car rental company). If you have a complaint post-holiday, please contact us on the number on the back of your card.

Please refer to the Online Privacy Statement.

Yes – as required for your travel booking. For more information, please view our Privacy Statement.

– Your passport with at least 6 months validity from the return date.
– It is vital that the name on the booking exactly matches the name on the passport.
– Name changes later will incur a fee and could stop you boarding.
– Any necessary visas.
– Your tickets/ticket confirmation.
– Take at look at our Check List Page for other things you might need.

Back to top